Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact information: Your name, email address, telephone number, billing address, and service address.

Service information: Appointment requests, equipment details, descriptions of problems, estimates, work authorizations, service history, warranty information, and photographs or documents you provide.

Communications: Messages, inquiries, feedback, and other information you send us.

Transaction information: Invoices, payment status, and records related to services, memberships, or purchases. Payment and financing providers may collect additional information directly under their own privacy policies.

Website information: Our website and its service providers may collect information such as your IP address, browser and device type, pages viewed, referring website, and visit times through server logs, cookies, or similar technologies.

Please do not send Social Security numbers, complete payment-card details, financing documents, or other sensitive information through ordinary email or general website inquiry forms.

2. How We Use Information

We use personal information to:

Respond to inquiries and prepare estimates.

Schedule appointments and perform authorized services.

Communicate about appointments, projects, invoices, and service requests.

Process transactions and maintain business records.

Administer warranties, maintenance plans, and customer support.

Operate, protect, troubleshoot, and improve our website and services.

Send service reminders or promotional communications where permitted and subject to applicable consent requirements.

Meet legal obligations, prevent fraud, and address disputes.

3. How We Share Information

We may share information reasonably necessary for these purposes with:

Website hosting, form-processing, scheduling, customer-management, communications, and technology providers.

Payment processors and financing providers when you choose to use those services.

Manufacturers, distributors, and other parties involved in authorized warranty claims or fulfilling requested products and services.

Contractors and professional advisers supporting our operations, subject to appropriate confidentiality obligations.

Government authorities or other parties when required by law, to protect lawful rights or safety, or to address fraud or security concerns.

If our business undergoes a sale, merger, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

We do not sell or rent customer contact information to third parties for their independent marketing.

4. Cookies and Website Technologies

Our website and embedded services may use cookies and similar technologies to support site functions, remember preferences, and understand website use.

You can manage cookies through your browser settings. Blocking cookies may affect some features. If the website provides a cookie-preference tool, you can also use that tool to manage the choices it offers.

Third-party features may collect information when you interact with them. Their use of that information is also governed by their own privacy policies.

5. Customer Portals, Online Store, Financing, and External Links

Our website may link to or embed customer portals, payment services, financing applications, an online store, social media, and other third-party services.

Information you provide directly to these services is subject to their privacy policies and terms. We may receive information necessary to fulfill your request, administer your account, or confirm a transaction. Please review the applicable provider’s privacy policy before submitting information.

6. Email, Telephone, and Text Communications

We may contact you using the details you provide to respond to your requests and communicate about services.

You may unsubscribe from promotional emails using the unsubscribe instructions provided or by contacting us. If you receive text messages from us, follow the opt-out instructions in those messages or contact us for assistance. Message and data rates may apply.

We obtain consent for marketing communications where required. Providing contact information for a service request does not by itself constitute consent to every type of marketing communication.

Opting out of marketing does not prevent necessary communications about existing appointments, transactions, warranties, or legal matters.

We do not share text-message opt-in consent with third parties for their independent marketing. Providers supporting delivery of our messages may process that information to provide those services.

7. Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining warranty and transaction records, resolving disputes, and meeting legal, tax, accounting, and recordkeeping requirements.

Retention periods vary based on the information and the reason it is maintained.

8. Information Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No internet transmission or storage method is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Requests and Choices

You may contact us to request access to, correction of, or deletion of your personal information.

Depending on applicable law and our obligations under it, you may also have rights to obtain a portable copy of information and opt out of certain processing, including targeted advertising, sale of personal data, or certain profiling.

Submit requests to hvac.r.p.e@outlook.com with the subject line Privacy Request, or call 757-844-8657. We may need to verify your identity before responding. Please do not include sensitive identification documents in your initial message.

We will respond as required by applicable law. Some information may need to be retained for legal obligations, transaction records, warranty administration, or other permitted purposes.

If we decline a request, you may ask us to reconsider by emailing the same address with the subject line Privacy Appeal. Where applicable law provides an appeal right, we will process the appeal and provide information about further complaint options as required.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

10. Children’s Privacy

Our website and services are intended for adults arranging HVAC-related services and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided such information, please contact us so we can investigate and take appropriate action.

11. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We will provide additional notice or obtain consent where required by law.

12. Contact Us

HVAC RPE LLC

Newport News, Virginia

Phone: 757-844-8657

Email: hvac.r.p.e@outlook.com

Website: https://www.hvacrpellc.com/