Heat Pump Repair in Newport News, VA

Heat pump not heating your home?

If your heat pump is running but not keeping up during cold weather, HVAC RPE LLC provides professional heat pump diagnostics and repairs throughout Newport News, VA 23608 and surrounding areas.


Heat pumps behave differently in winter, and many problems are caused by electrical, airflow, or auxiliary heat issues—not major equipment failure. Our licensed technicians take a diagnostic-first approach to identify the real issue and recommend the correct solution.


Call now for heat pump repair: 757-844-8657

Common Heat Pump Problems We Fix

  • Heat pump running but blowing cool or lukewarm air
  • System not keeping up when outdoor temperatures drop
  • Auxiliary or emergency heat not turning on
  • Breaker tripping when heat strips engage
  • Outdoor unit icing excessively or not defrosting properly
  • Short cycling or frequent on/off operation
  • Thermostat calling for heat but temperature keeps dropping
  • Rising electric bills with poor heating performance
A technician wearing a mask works on an air conditioner unit on a rooftop.

What We Check First (Our Diagnostic Process)

  • Thermostat configuration and staging
  • Electrical components and heat strip operation
  • Airflow across the indoor coil and duct system
  • Defrost board operation and outdoor sensors
  • Auxiliary heat activation and safety limits
  • Overall system condition and cold-weather performance limits

Heat Pump Repair & Service

We service residential heat pump systems including split systems, package units, and dual-fuel setups. Whether your system is older or newer, we diagnose the issue accurately before recommending repairs or upgrades.

Serving Newport News, VA & Nearby Areas

  • Newport News (23608)
  • Denbigh
  • Kiln Creek
  • Hampton Roads

Why Choose HVAC RPE LLC for Heat Pump Repair?

  • Licensed & insured HVAC contractor
  • Diagnostic-first troubleshooting
  • Honest recommendations without pressure
  • Local, owner-operated service
  • Experience with cold-weather heat pump operation

Frequently Asked Questions

  • Why does my heat pump feel like it’s blowing cold air?

    Heat pumps produce lower-temperature air than furnaces. If auxiliary heat isn’t working or airflow is restricted, the air may feel cool even when the system is operating.

  • When should auxiliary heat turn on?

    Auxiliary heat typically activates when outdoor temperatures drop or when the system can’t maintain set temperature. If it never comes on, a repair may be needed.

  • Is it normal for my heat pump to ice up?

    Light frost is normal, but heavy ice buildup or failure to defrost indicates a problem that should be inspected.

Schedule Heat Pump Repair Today

If your heat pump isn’t heating properly, don’t wait.



Call HVAC RPE LLC at 757-844-8657 to schedule professional heat pump repair in Newport News, VA.